Refund & Cancellation

Refund & Cancellation Policy

•     The total price displayed on the Site includes all applicable government taxes.
•     You are required to pay the entire amount prior to the confirmation of your booking.
•     Refund of No Show or Partially utilised Flights must be claimed within 30 days of travel date.
•     Refund against No Show & partially utilized ticket is as per airlines terms and conditions and could take up to 90 days.
•     To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
•     Infants must be accompanied by an adult at least 18 years of age.
•     All Tickets/Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines.
•     We recommend user to refer airlines terms and conditions before booking the ticket.
•     By accepting our booking terms, user is also agreeing to terms & conditions of the respective airline.
•     Convenience fee charged by TOLIDAY TRIP PVT. LTD. are Non-Refundable.
•     Partial Cancellation of Roundtrip Fares & Friends & Family Fares are not permitted by airlines.
•     All statutory taxes, surcharges and fees are to be paid by the passenger, as applicable on the date of travel.
•     Flight schedules and timings are subject to regulatory approvals and change(s).
•     Most airlines do not permit infants younger than 7 days. For more information, please get in touch directly with the airlines.
•     As per airline policy, unaccompanied minor passengers are required to carry specific supporting documents. Please contact the airline directly for the same.

Check-in

•     As per the airline rules, the standard check-in time begins 3 hours before departure for domestic flights.
•     For International flights, the check-in time is 4 hours before departure.
•     The passenger needs to check-in at least 60 minutes prior to departure else will be considered as a no show.
•     Infants must have valid proof-of-age documents showing that the infant is less than two years old.
•     To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
•     Infants must be accompanied by an adult at least 18 years of age.
•     Valid Government issued Photo Identification must for Checking-in.
•     For International travel, Passport and related travel / visa documents is mandatory.

Reschedule Policy

•     Every booking made on TOLIDAY TRIP PVT. LTD. is subject to Reissue charges levied by the airline, which may vary by flight and booking class.
•     If you Reissue your booking, you will also be charged the difference in fare, if any, applicable reissue penalty when the reissue is made. However if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected.
•     In addition to the airlines reschedule charges, TOLIDAY TRIP PVT. LTD. charges a reschedule handling fee of INR 300 per passenger per sector.
•     Depending on the airline's policy, some booked fares may not be amended / rescheduled.
•     Bookings made through us, can also be rescheduled by calling up the respective Airline Call Centre directly.
•     For any reschedule related to multi-itinerary reservations, you can email us at care@toliday.in

Cancellation Policy

•     Every booking made on TOLIDAY TRIP PVT. LTD. is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
•     Some booked fares may be non-refundable per the specific airline's policy.
•     Online cancellations: Cancellations can be made online by Visiting My Trip Section on the website.
•     Offline cancellations: We also accept cancellation requests through email (care@toliday.in ).
•     TOLIDAY TRIP PVT. LTD. cancellation charges: In addition to the airline cancellation charges, TOLIDAY TRIP PVT. LTD. will charge INR 300 per passenger per sector for each cancellation.
•     Only cancellation requests made online or email (For emails travel date must be more than 6 hrs.) shall be entertained. TOLIDAY TRIP PVT. LTD. shall not be liable to entertain any cancellation requests made through any other medium.
•     If you have done a 'Web Check-in' with the airline, please ensure you web check-out yourself before placing the cancellation request. TOLIDAY TRIP PVT. LTD. will not be able to process the refund for the same and will not take any responsibility for the same.

Refund Policy

•     It is mandatory to contact TOLIDAY TRIP PVT. LTD. for all refunds, as the airline will not be able to refund your tickets booked at TOLIDAY TRIP PVT. LTD. .
•     All cancellations made directly with the Airline need to be intimated to TOLIDAY TRIP PVT. LTD. by Email or Phone in order to initiate the refunds process.
•     Processing times for cancellation and refund requests vary.
•     Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests, even when ticket is directly cancelled with the Airline.
•     The refund will be credited back to the same account from where the payment was made.
•     On the event of cancellation and refund of partially utilized tickets upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
•     In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform TOLIDAY TRIP PVT. LTD. with valid documentation to initiate the refund process. It is advisable to contact TOLIDAY TRIP PVT. LTD. within 48 hours of the cancellation request.
•     Any Amount Paid towards Meal / Seat / Extra Baggage amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).
•     In Case if the Airline Changes its policy after your booking is made, the new policy will be applicable on all such previous bookings.
•     TOLIDAY TRIP PVT. LTD. will be able to initiate customer's refund only after receipt of refund from the airline.